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Returns & Exchanges

At WittlePets, we strive to ensure that both you and your furry friends are completely satisfied with your purchases. We understand that different pet products may have varying return policies based on their nature and type. To make the return process as transparent and straightforward as possible, the return period for each product is clearly highlighted on its respective product page. Please take note of the specific return days associated with the product you intend to purchase.

General Return Guidelines

  1. Return Eligibility: To be eligible for a return, the product must be unused and in the same condition as when you received it. It should also be in its original packaging.
  2. Return Initiation: If you wish to initiate a return, please contact our customer support team within the specified return period for the product you’re returning.
  3. Return Authorization: Our customer support team will guide you through the return process and create a return request. Do not return any items without obtaining this return request, as it helps us process your return more efficiently.
  4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide you with a prepaid shipping label.

Product-Specific Return Policies

As mentioned earlier, the return policy may differ by product and product type. Please make sure to check the product page for the specific return days associated with that item.

Please remember to check the individual product page for accurate return information.

Refunds and Exchanges

Once we receive your return and inspect the product, we will process your refund or exchange based on the specific product’s return policy. Refunds will be issued to the original payment method or as store credit that can be used for future purchases.

If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team.

We thank you for choosing WittlePets and for entrusting us with your pet’s needs. Your satisfaction and your pet’s well-being are our top priorities. Return Policy last updated: 01 Oct 2023

If you have any further questions or concerns, please don’t hesitate to reach out to us.